Gift Cards Terms & Conditions

These Terms & Conditions apply to all Laurence Coste Gift Cards, whether purchased online as a digital Gift Card or in-store as a physical Gift Card. By purchasing or using a Gift Card, you agree to the following:

Types of Gift Cards

• Digital Gift Cards are delivered by email with a unique redemption code.
• Physical Gift Cards are presented in branded packaging with a unique redemption code.

Redemption

• Gift Cards may be redeemed both online at [laurence-coste.com] and in our London boutiques.
• Only one Gift Card may be redeemed per order.
• Gift Cards are redeemable only in the currency in which they were issued.
• If the full value is not used in a single purchase, the remaining balance will remain available for future use until expiry.
• Gift Cards cannot be used to purchase other Gift Cards.

Validity

• Gift Cards are valid for 12 months from the date of issue.
• Once expired, any unused balance cannot be reinstated.
• Gift Cards cannot be returned, refunded, or exchanged for cash.
• Promotional or offer codes cannot be applied to the purchase of Gift Cards.

Security

• Please treat your Gift Card as cash.
• We cannot replace or reimburse Gift Cards that are lost, stolen, destroyed, or used without your permission.
• Laurence Coste is not liable for any unauthorised use of a Gift Card.

Cancellations

• Digital Gift Cards scheduled for a future delivery date may be cancelled before the delivery date by contacting our Customer Care team.
• If the delivery date is today or in the past, your purchase cannot be cancelled.
• Physical Gift Cards purchased in-store are non-refundable and cannot be cancelled.

Returns & Refunds

• If a product purchased using a Gift Card is returned, the refund will be credited back to the original Gift Card, or a new Gift Card will be issued.
• Gift Cards cannot be exchanged for cash.

Fees

• Our Gift Cards have no additional processing fees.

Fraud & Misuse

• We reserve the right to refuse, cancel, or hold Gift Cards and corresponding orders if we suspect fraud, misuse, or unauthorised activity.
• Gift Cards may not be resold, transferred for value, or used for unauthorised commercial purposes.

Delivery

• Digital Gift Cards are sent by email to the purchaser or nominated recipient. Delivery times may be affected by spam filters, firewalls, or incorrect details provided at purchase.
• Physical Gift Cards can be delivered by your chosen delivery method (Standard or Express Delivery) or collected in one of our London stores.

Limitation of Liability

• Laurence Coste’s liability for Gift Cards is limited to the balance remaining on the card.
• We are not responsible for delays, loss, or damage caused by factors beyond our control.

Right to Amend

• Laurence Coste reserves the right to update or amend these terms at any time without notice, provided such changes do not affect previously purchased Gift Cards.

Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.
• Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Customer SupportFor all enquiries, please contact our Customer Care team via the chat widget on our website or by email at order@laurence-coste.com.