FAQs

Orders & Purchasing

How Do I Place an Order?

Browse the collection at laurence-coste.com, select your piece, choose your preferred fitting (clip-on or pierced), and add it to your bag. Follow the prompts to enter your delivery address and payment details. You will receive an order confirmation by email once your order is placed. You can also visit Laurence's boutiques in Chelsea, Sloane Square, or Mayfair to purchase in person.

Can I Amend or Cancel My Order After It Has Been Placed?

Orders are processed quickly and dispatched within 24 working hours of being placed. Contact orders@laurence-coste.com as soon as possible with your order number, and the team will do their best to assist before your parcel leaves the studio. Once an order has been dispatched, it cannot be amended or cancelled, but you are welcome to return it in line with the returns policy.

Can I Place an Order by Telephone or Click & Collect In Boutique?

Yes to both. You can place an order or make an enquiry by calling +44 (0) 20 7584 8860 during business hours, Monday to Friday 10am–6pm. Click & Collect is also available from all three London boutiques: select this option at checkout and your order will be ready for collection from your chosen location. Please order before 2pm for same-day dispatch.

What Payment Methods Do You Accept, and Is My Payment Secure?

Laurence Coste accepts all major credit and debit cards. All transactions are processed securely: payment details are encrypted and are not retained on our systems. If you have questions about payment options, including instalment services, contact orders@laurence-coste.com.

How Do I Track My Order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Use this to follow your parcel's progress directly with the carrier. You can also log in to your account at laurence-coste.com to view your order history and current status.

Shipping & Delivery

Do You Offer Worldwide Delivery, and What Are the Options?

Yes. Laurence Coste ships worldwide from the London studio. Three options are available:

  • Standard Delivery (Royal Mail / USPS for USA): free. Estimated 6–7 business days to the USA; delivery times vary for other international destinations.
  • Express Delivery (UPS / DHL): £20 / $20 USD. Estimated 48 business hours. Available for orders placed by 2pm UK time, Monday to Thursday.
  • Click & Collect: free. Available from all three London boutiques: Chelsea, Sloane Square, and Mayfair.

All orders are packed and dispatched from the London studio within 24 working hours, Monday to Friday, excluding UK public holidays. Full details are available on the Delivery & Returns page.

 Do I Need to Pay Import Duties or Taxes on International Orders?

For standard Royal Mail delivery to the USA, all duties and taxes are included, so no additional charges will be required upon delivery. For UPS Express international orders, duties and taxes are excluded; UPS will contact you directly to arrange payment before your parcel can be released. Laurence Coste is not able to estimate or pay these charges on your behalf. If you are uncertain about what may apply in your country, we recommend contacting your local customs office before placing your order.

What Happens If My Order Does Not Arrive?

If your parcel has not arrived within the expected delivery window, email orders@laurence-coste.com with your order number and we will investigate. Please retain your tracking number for reference. Laurence Coste is not liable for items lost or damaged in transit once a parcel has been dispatched via the carrier.

Can I Change My Delivery Address After Placing an Order?

Contact orders@laurence-coste.com immediately with your order number and the correct address. The team will do their best to update it before dispatch. Once the parcel has left the studio, address changes cannot be made.

Returns & Exchanges

What Is the Returns Policy?

Online purchases can be returned for a refund, exchange, or store credit within 14 days of receipt, provided the piece is unworn and in its original condition with all packaging. The following cannot be returned: bespoke or made-to-order pieces, statement necklaces, and sale items.

In-store purchases are non-refundable but can be exchanged, or store credit issued, within 10 days of purchase. Store credit is valid for one year from the date of issue. Items deemed damaged or worn at the time of return cannot be accepted for exchange.

How Do I Initiate a Return or Exchange?

Email orders@laurence-coste.com with your order number, full name, delivery address, reason for return, and whether you would like an exchange, store credit, or a refund. The team will confirm the next steps. Do not send a return without first making contact.

Once confirmed, you may return your piece by post to: Laurence Coste, 109 Walton Street, London, SW3 2HP. Use Royal Mail Special Delivery for UK orders, or DHL or FedEx for international orders. You can also return in person at any of the three boutiques within the 14-day window.

Return shipping costs are the responsibility of the customer. Laurence Coste is not liable for items lost or damaged in transit on return. Please keep your proof of postage and tracking details.

How Long Does a Refund Take to Process?

Refunds are processed once the returned piece has been received and confirmed to be in its original, unworn condition. Please allow up to 7 working days from the date we receive your return for the credit to appear in your account. Refunds are issued to the original payment method.

What Is the Christmas Returns Policy?

Online purchases made between 1st and 25th December are eligible for extended returns until 21st January. In-store purchases made during the same period can be returned for an exchange or store credit up to and including 21st January. Purchases made before 1st December are subject to the standard 14-day policy. Full gifting details are available on the Gift Guide page.

What Happens If My Piece Arrives Damaged?

If your piece arrives damaged, contact orders@laurence-coste.com within 10 days of delivery, including your order number and a description (and photograph, if possible) of the damage. Laurence Coste will arrange collection and, where the damage is confirmed to be from transit, will repair or replace the piece at no cost to you.

Product Care & Aftercare

How Should I Care for My Laurence Coste Pieces Day to Day?

A few consistent habits will keep your pieces looking as they did on the day you first wore them. Apply perfume, hairspray, and skincare before putting on your jewellery, not after. Remove pieces before swimming, showering, exercising, sleeping, and any contact with household cleaning products. Wipe each piece with a soft cloth after each wear to remove skin oils before they build up. Store pieces individually in the dust bags or boxes provided, away from direct sunlight and damp environments.

For full guidance on materials, including gold-plated settings, semi-precious stones, pearls, and clip-on mechanisms, visit the Jewellery Care Guide.

How Do I Clean My Jewellery at Home?

For gold-plated pieces and most semi-precious stone settings: fill a small bowl with warm (not hot) water and a few drops of mild washing-up liquid. Use a soft-bristled toothbrush to gently work the solution over the piece, rinse thoroughly under clean running water, then dry immediately and completely with a soft, lint-free cloth. Never leave gold-plated pieces to air dry.

For pearls: do not submerge the piece. Instead, dampen a soft cloth with clean water and wipe each pearl individually, then dry immediately.

Avoid silver dip solutions, ultrasonic cleaners, abrasive cloths, and commercial jewellery sprays on any Laurence Coste piece. The Jewellery Care Guide covers every material in the collection in full.

Will the Gold Plating Wear Over Time?

Yes, and this is entirely normal. Gold plating naturally thins over time, particularly on areas that sit close to the skin or experience regular contact. This is not a sign of poor quality: it is a natural property of all plated jewellery. A professional re-gilding service restores the original finish and is available at all three boutiques.

When Should I Seek Professional Care for a Piece?

Bring a piece to one of the boutiques if you notice: a stone that moves or rocks in its setting; visible wear or bending to the prongs holding a stone; a clasp or clip that has become loose, stiff, or no longer closes securely; visible thinning or patchiness in the gold plating; a pearl thread that looks frayed or discoloured around the knots. The team at the Chelsea, Sloane Square, and Mayfair boutiques are happy to carry out a condition check and advise on next steps.

Repairs & Warranty

What Does the Warranty Cover, and How Long Does It Last?

Laurence Coste stands by the craftsmanship of every piece. Should a fault arise from the making of a piece, it will be repaired free of charge within six months of purchase. Repairs needed as a result of wear, accidental damage, or misuse during this period may incur a charge. Retain your proof of purchase: it will be required to make a warranty claim.

How Do I Make a Warranty Claim?

Email orders@laurence-coste.com with your order number or proof of purchase, a description of the fault, and a photograph if possible. The team will advise on the process. You can also bring the piece directly to any of the three boutiques: Chelsea, Sloane Square, or Mayfair: for an assessment.

Do You Offer Repairs and Re-Gilding Beyond the Warranty Period?

Yes. The repair and re-gilding service is available even years after purchase. Re-gilding restores the original gold finish to pieces where the plating has naturally thinned over time. Email orders@laurence-coste.com or visit any of the boutiques to discuss your piece. 

Do not use DIY re-plating kits. The results are inconsistent around stone settings, and a poor application can be more difficult to correct than the original wear.

When Should I Seek Professional Care for a Piece?

Bring a piece to one of the boutiques if you notice: a stone that moves or rocks in its setting; visible wear or bending to the prongs holding a stone; a clasp or clip that has become loose, stiff, or no longer closes securely; visible thinning or patchiness in the gold plating; a pearl thread that looks frayed or discoloured around the knots. The team at the Chelsea, Sloane Square, and Mayfair boutiques are happy to carry out a condition check and advise on next steps.

Clip-On Earrings

Do All Earring Styles Come in Clip-On, and Are They the Same Design?

The full earring collection is available in both clip-on and pierced. The clip-on versions are identical in design to their pierced counterparts: the same stones, the same settings, the same finish. The only difference is the fitting. Browse the complete clip-on earrings collection to see every style available.

Are Clip-On Earrings Comfortable for Extended Wear?

Yes. The clip mechanism is designed to hold securely while remaining comfortable throughout the day. A well-fitting clip should feel firm without pinching. If your clip-ons have a screw adjustment, avoid over-tightening: a secure fit should not require excessive pressure, and sustained over-tightening shortens the lifespan of the spring. If a clip feels persistently uncomfortable or loose after adjustment, bring it to one of the boutiques for assessment.

How Do I Put On and Remove Clip-On Earrings Correctly?

To put them on, open the clip, position the earring against the earlobe, and release the clip to close. To remove them, always release the clip first and then take the earring away from the ear. Pulling the earring directly without releasing the clip puts strain on the hinge, which weakens it over repeated use. For full guidance on cleaning and storing clip-on mechanisms, visit the Jewellery Care Guide.

Are Your Clip-On Earrings Suitable for People with Sensitive Skin?

Laurence Coste pieces are made on a gold-plated sterling silver base. Sterling silver is a non-allergenic base metal, making it suitable for most people with metal sensitivities. If you have a specific allergy or sensitivity, contact orders@laurence-coste.com before purchasing and the team will advise on the most suitable pieces for you.

Bespoke Service

What Is the Bespoke Service, and How Does It Work?

The bespoke service allows you to commission a piece designed specifically for you. Laurence works directly with clients to develop pieces that do not exist in the standard collection: whether that is a specific colour combination, a particular stone, a custom size, or an entirely original design. The process begins with a consultation at one of the boutiques in Chelsea, Sloane Square, or Mayfair, where you can discuss your ideas with Laurence or her team. More information is available on the bespoke page.

How Long Does It Take to Create a Bespoke Piece?

Lead times vary depending on the complexity of the commission. For an accurate timeline specific to your brief, speak with the team at the time of consultation.

Are Bespoke Pieces Eligible for Return or Exchange?

No. Bespoke and made-to-order pieces are non-returnable and non-exchangeable. This applies to all commissions regardless of where or how they were ordered.

How Is a Bespoke Piece Priced?

Pricing is discussed and agreed during the consultation process and depends on the materials, design complexity, and time involved. For an initial conversation, contact the team at orders@laurence-coste.com or visit any of the three boutiques to book an appointment.

Gifting

Does Laurence Coste Offer Gift Wrapping, and Can I Include a Personal Message?

Gift wrapping is complimentary on all orders. At checkout, tick "This item is a gift" and your order will arrive beautifully wrapped. You can also add a short personal message, which will be handwritten on a card and included with your parcel. Prices are never shown on the packing slip, so the order can be sent directly to the recipient. Full gifting details are on the Gift Guide page.

Do You Sell Gift Cards?

Yes. Laurence Coste offers both physical and digital gift cards. Physical gift cards arrive beautifully packaged and can be shipped to any address. Digital gift cards are delivered instantly by email, making them well suited to last-minute gifting. Visit the gift card page to purchase, or see the Gift Cards FAQs for further detail.

Which Pieces Make Good Gifts?

Pieces from £65 make an accessible and beautifully presented gift: the Most Gifted collection is a good starting point. The core statement earrings sit between £145 and £225 and are consistently the most popular choice. Occasions that call for something more significant are well served by the showstopper pieces from £325. If you are unsure where to begin, the team at any of the boutiques is happy to advise.

Products & Materials

What Are Laurence Coste Pieces Made From?

The majority of pieces are made on a gold-plated sterling silver base, with some pieces on a gold-plated brass base. The stones used throughout the collection are genuine semi-precious stones (moonstone, amethyst, garnet, cornelian, turquoise, lapis lazuli, aquamarine, peridot, citrine, malachite, mother of pearl, and more), as well as cultured pearls and cubic zirconia in selected designs. All stones are ethically sourced from sustainable suppliers.

Are Laurence Coste Pieces Solid Gold?

No. The pieces are gold-plated, not solid gold. The base metal is sterling silver or brass, finished with gold plating. This allows Laurence to work with the bold, intricate designs the collection is known for while keeping the pieces accessible. For guidance on caring for gold-plated jewellery, visit the Jewellery Care Guide.

Are the Pieces Suitable for People with Metal Sensitivities?

The sterling silver base used in the majority of Laurence Coste pieces is non-allergenic, making them suitable for most people with metal sensitivities. If you have a specific concern, contact orders@laurence-coste.com before purchasing and the team will advise.

Are Pieces Made in Limited Quantities?

Yes. Every piece in the Laurence Coste collection is handmade in limited quantities in the London studio. Pieces are not mass-produced, which means that when a design sells out, it may not return. If a piece you are interested in is showing as sold out, contact the team. Occasionally, stock becomes available, and the boutiques may hold pieces not currently shown online.

How Do I Find Out About New Collections and New Arrivals?

Sign up for the newsletter to be among the first to hear about new pieces and collections. New arrivals are also listed here.

Our Boutiques

Where Are the Laurence Coste Boutiques Located?

There are three London boutiques:

All three boutiques stock the collection and offer the bespoke service. Each location also carries exclusive pieces not available online or at the other boutiques.

What Are Your Boutique Opening Hours?

 The team can also be reached by email at shop@laurence-coste.com or by telephone on +44 (0) 20 7584 8860, Monday to Friday 10am–6pm.

Do the Boutiques Carry Different Pieces, and Can I Book an Appointment?

 Each boutique carries pieces exclusive to that location, selected by Laurence for their particular character and the clientele of that neighbourhood. The bespoke service is available at all three. Appointments are not required for a general visit, but are recommended for bespoke consultations. Contact the team at shop@laurence-coste.com or call +44 (0) 20 7584 8860 to arrange a time.

Members Club

What Is the Laurence Coste Members Club, and How Do I Join?

The Members Club is a tiered loyalty programme for Laurence Coste customers, with real benefits that grow with your membership level. To join or find out more, visit the Members Club page.

Getting in Touch

How Do I Contact the Team, and How Quickly Will You Respond?

The customer service team is available by email and telephone, Monday to Friday, 10am–6pm UK time, excluding public holidays.

  • Email (orders and returns): orders@laurence-coste.com
  • Email (general enquiries and boutique appointments): shop@laurence-coste.com
  • Telephone: +44 (0) 20 7584 8860
  • Live chat: available via the website during business hours

For an urgent delivery query, email orders@laurence-coste.com with your order number in the subject line for the fastest response. You can also visit any of the three boutiques in person (Chelsea, Sloane Square, or Mayfair) where the team is always happy to assist.